Privacy Policy
This Privacy Policy explains how Heliogic (“Heliogic”, “we”, “us”, “our”) collects, uses, shares, and protects information when you visit our website heliogic.sg (the “Website”), contact us, request a demo, or engage with our services (collectively, the “Services”).
If you do not agree with this Privacy Policy, please do not use the Website.
1. Who We Are
Heliogic (“Heliogic”, “we”, “us”, “our”) is a technology provider offering software development, consulting & integration, licensed product delivery, and support services.
Legal entity: Heliogic Pte. Ltd.
Address: One Raffles Place, 1 Raffles Pl, Singapore
Contact: halo@heliogic.sg
2. Information We Collect
A. Information you provide to us
When you fill out forms or contact us, we may collect:
- Name
- Company / organization
- Job title (optional)
- Email address
- Phone/WhatsApp number (optional)
- Message content and project requirements
- Preferences such as “services vs products” interest
B. Information collected automatically (website usage)
We may collect certain information automatically, such as:
- IP address (may be shortened/aggregated depending on configuration)
- Device and browser type, operating system
- Pages visited, time spent, referring URLs
- Approximate location (derived from IP)
- Cookies and similar technologies (see Section 8)
C. Demo / evaluation information (if applicable)
If you request a demo or evaluation, we may collect additional business information needed to respond (e.g., preferred deployment model, integration needs).
We do not require you to submit sensitive personal data through the Website.
3. How We Use Information
- Respond to inquiries and arrange demos/proposals
- Deliver and improve our Services and Website
- Provide customer support and operational communications
- Protect the Website and our business (fraud prevention)
- Comply with legal obligations
4. Legal Bases (Where Applicable)
Depending on your jurisdiction, we may process your information based on:
- Your consent (e.g., optional marketing communications)
- Contract necessity (e.g., responding to demo/proposal requests)
- Legitimate interests (e.g., improving services, preventing abuse)
- Legal obligations (e.g., compliance and record-keeping)
5. Sharing of Information
We may share information:
- With service providers that help us operate the Website and Services (e.g., hosting, analytics, CRM, email delivery) under contractual confidentiality obligations
- With professional advisors (legal, accounting) where necessary
- For legal reasons if required by law or to protect rights, safety, and security
- In a business transaction (merger, acquisition) subject to appropriate safeguards
We do not sell your personal information.
6. Product-Related Data (Important Clarification)
Our Website describes enterprise products and solutions that support operational monitoring, analytics, and governance.
This Privacy Policy governs data collected through the Website and our sales communications, not the internal datasets customers may process inside their own deployments.
When customers deploy Heliogic solutions (e.g., orchestration, monitoring dashboards, operational analytics), the customer typically controls the data, access policies, and retention rules within their environment. Data handling for deployed systems is governed by:
- customer agreements (e.g., MSA/SOW),
- system configuration, and
- customer policies and applicable laws.
7. Product-Related Data (Important Clarification)
We retain personal information only as long as necessary for the purposes described above, including:
- responding to requests,
- maintaining business records,
- meeting legal/accounting requirements.
Typical retention periods (guidance; adjust as needed):
- Sales inquiries / demo requests: [6–24 months]
- Support communications (if you become a customer): per contract / SLA requirements
8. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- ensure website functionality,
- understand traffic and usage patterns,
- improve user experience.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
If we use analytics tools (e.g., Google Analytics), we configure them to limit data where feasible (e.g., IP anonymization where available).
Cookie Banner: [Yes/No] (recommended if targeting users in multiple jurisdictions)
9. Security
We implement reasonable technical and organizational measures designed to protect personal information, including access controls and secure hosting practices.
However, no method of transmission or storage is 100% secure.
10. International Transfers
Your information may be processed in countries where we or our service providers operate (including Singapore and Indonesia). We take steps to apply appropriate safeguards when transferring information across borders.
11. Your Rights and Choices
Depending on your location, you may have rights to:
- request access to your personal information
- request correction or deletion
- object to or restrict certain processing
- withdraw consent (where processing is based on consent)
To exercise rights, contact us at halo@heliogic.sg. We may need to verify your identity.
Marketing Opt-Out: You may opt out of marketing emails at any time via the unsubscribe link or by contacting us.
12. Children’s Privacy
Our Website is not directed to children, and we do not knowingly collect personal information from children.
13. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect changes. Material changes may be notified via the Website.
15. Contact
For questions or requests related to privacy, contact:
Email: halo@heliogic.sg
Address: One Raffles Place, 1 Raffles Pl, Singapore
Company: Heliogic Pte. Ltd.